Supported Data Models
Required Parameters
These parameters are mandatory for the connector to authenticate and function properly.| Variable | Description |
|---|---|
Instance Name | Your ServiceNow instance name(if the instance url is https://devxxxxxx.service-now.com - put the instance name as devxxxxxx) |
Username | Your ServiceNow username |
Password | Your ServiceNow password |
Creating a ServiceNow User for Leen Integration
This guide walks you through creating a ServiceNow user and assigning the appropriate roles to enable Leen to connect and interact with your ServiceNow instance.Create a User
- Navigate to All > User Administration > Users
- Select New
- Fill in the mandatory fields on the form:
- User ID - This will be used as the username in the Leen connection
- Complete all other required fields and save the record
- Set up the user’s password:
- After saving, select Set Password
- Create a password that can be permanent or temporary
- Copy this password for use in the Leen connection configuration
- If you check
Password needs reset, the user will be required to change the password during first login - For API-only access where the user doesn’t need ServiceNow UI access, you can set appropriate restrictions
Assign Roles
- Navigate to All > User Administration > Users
- Open the previously created user record
- Scroll down to the Roles related list
- Click Edit
- Assign roles based on your requirements by dragging them from the left bucket to the right:
Role Options
| Access Level | Role | Description |
|---|---|---|
| Read-only access | sn_grc.reader | Provides read-only access to GRC data |
| Full GRC access | sn_grc.admin | Provides administrative access to all GRC functionality |
- Select Save to apply the role assignments