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The ITSM Write Endpoints feature allows you to programmatically create and update tickets in your connected IT Service Management (ITSM) systems directly through the Leen API. This enables powerful automation and workflow integration, allowing you to manage your ITSM resources without leaving your development environment.
By using the POST /itsm/tickets and PATCH /itsm/tickets/{ticket_id} endpoints, you can build integrations that:
- Automatically create bug reports from CI/CD pipeline failures.
- Generate tasks based on security alerts from other tools.
- Keep ticket statuses synchronized with your internal systems.
A sample application demonstrating the create use case is available at the itsm-demo-app GitHub repository.
Supported Integrations and Operations
The availability of write operations depends on the specific ITSM connector. The table below lists the currently supported integrations and the operations they offer.
| Integration | Create Ticket (POST) | Update Ticket (PATCH) |
|---|
| JIRA | ✅ | ✅ |
