Bulk Create ITSM Tickets (Async)

curl --request POST \
  --url https://api.leen.dev/v1/itsm/tickets/bulk \
  --header 'Content-Type: application/json' \
  --header 'X-API-KEY: <api-key>' \
  --header 'X-CONNECTION-ID: <api-key>' \
  --data '
{
  "tickets": [
    {
      "name": "<string>",
      "project_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "project_vendor_id": "<string>",
      "type": "<string>",
      "type_vendor_id": "<string>",
      "type_id": "<string>",
      "description": "<string>",
      "status": "<string>",
      "priority": "<string>",
      "assigned_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "assigned_user_vendor_id": "<string>",
      "parent_ticket_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "parent_ticket_vendor_id": "<string>",
      "identifier": "<string>"
    }
  ]
}
'

{
  "job_id": "<string>"
}

Tickets

Bulk Create ITSM Tickets (Async)

Create multiple ITSM tickets asynchronously.

Creates an async job to process the bulk ticket creation and returns immediately with a job_id. Use GET /jobs/ to poll for job completion and results.

Request:

tickets: List of 1-50 ticket creation requests

Response (202 Accepted):

job_id: UUID to poll for job status and results

Job Status Polling:

Use GET /jobs/ to check status
Status flow: QUEUED → RUNNING → SUCCESS/FAILED
On SUCCESS: all tickets were created; no per-ticket result data is returned
On FAILED: job.failure_reason contains a JSON object with per-ticket breakdown:
- total/succeeded/failed counts
- results[]: per-ticket entries with success, error, request_index, identifier

This follows the vendor-first pattern:

Job creates tickets in the vendor system (e.g., JIRA) using bulk API
For each successful vendor creation, persists to local database

Performance: Returns immediately; processing happens asynchronously

POST

itsm

tickets

bulk

Bulk Create ITSM Tickets (Async)

curl --request POST \
  --url https://api.leen.dev/v1/itsm/tickets/bulk \
  --header 'Content-Type: application/json' \
  --header 'X-API-KEY: <api-key>' \
  --header 'X-CONNECTION-ID: <api-key>' \
  --data '
{
  "tickets": [
    {
      "name": "<string>",
      "project_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "project_vendor_id": "<string>",
      "type": "<string>",
      "type_vendor_id": "<string>",
      "type_id": "<string>",
      "description": "<string>",
      "status": "<string>",
      "priority": "<string>",
      "assigned_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "assigned_user_vendor_id": "<string>",
      "parent_ticket_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "parent_ticket_vendor_id": "<string>",
      "identifier": "<string>"
    }
  ]
}
'

{
  "job_id": "<string>"
}

Authorizations

X-CONNECTION-ID

string

header

required

X-API-KEY

string

header

required

Body

application/json

tickets

ITSM Ticket Create Request · object[]

required

List of tickets to create (1-50 items)

Required array length: 1 - 50 elements

Show child attributes

Response

Successful Response

Response model for job creation endpoints that return a job ID.

job_id

string

required

Job ID for tracking async operation status

Get ITSM Ticket by Identifier Bulk Create ITSM Tickets (Sync)

Documentation Index

Authorizations

Body

Response