Bulk Create ITSM Tickets (Async)

curl --request POST \
  --url https://api.leen.dev/v1/itsm/tickets/bulk \
  --header 'Content-Type: application/json' \
  --header 'X-API-KEY: <api-key>' \
  --header 'X-CONNECTION-ID: <api-key>' \
  --data '
{
  "tickets": [
    {
      "name": "<string>",
      "project_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "project_vendor_id": "<string>",
      "type": "<string>",
      "type_vendor_id": "<string>",
      "type_id": "<string>",
      "description": "<string>",
      "status": "<string>",
      "priority": "<string>",
      "assigned_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "assigned_user_vendor_id": "<string>",
      "parent_ticket_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "parent_ticket_vendor_id": "<string>",
      "identifier": "<string>"
    }
  ]
}
'

import requests

url = "https://api.leen.dev/v1/itsm/tickets/bulk"

payload = { "tickets": [
        {
            "name": "<string>",
            "project_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
            "project_vendor_id": "<string>",
            "type": "<string>",
            "type_vendor_id": "<string>",
            "type_id": "<string>",
            "description": "<string>",
            "status": "<string>",
            "priority": "<string>",
            "assigned_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
            "assigned_user_vendor_id": "<string>",
            "parent_ticket_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
            "parent_ticket_vendor_id": "<string>",
            "identifier": "<string>"
        }
    ] }
headers = {
    "X-CONNECTION-ID": "<api-key>",
    "X-API-KEY": "<api-key>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {
    'X-CONNECTION-ID': '<api-key>',
    'X-API-KEY': '<api-key>',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    tickets: [
      {
        name: '<string>',
        project_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
        project_vendor_id: '<string>',
        type: '<string>',
        type_vendor_id: '<string>',
        type_id: '<string>',
        description: '<string>',
        status: '<string>',
        priority: '<string>',
        assigned_user_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
        assigned_user_vendor_id: '<string>',
        parent_ticket_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
        parent_ticket_vendor_id: '<string>',
        identifier: '<string>'
      }
    ]
  })
};

fetch('https://api.leen.dev/v1/itsm/tickets/bulk', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.leen.dev/v1/itsm/tickets/bulk",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'tickets' => [
        [
                'name' => '<string>',
                'project_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
                'project_vendor_id' => '<string>',
                'type' => '<string>',
                'type_vendor_id' => '<string>',
                'type_id' => '<string>',
                'description' => '<string>',
                'status' => '<string>',
                'priority' => '<string>',
                'assigned_user_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
                'assigned_user_vendor_id' => '<string>',
                'parent_ticket_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
                'parent_ticket_vendor_id' => '<string>',
                'identifier' => '<string>'
        ]
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "X-API-KEY: <api-key>",
    "X-CONNECTION-ID: <api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.leen.dev/v1/itsm/tickets/bulk"

	payload := strings.NewReader("{\n  \"tickets\": [\n    {\n      \"name\": \"<string>\",\n      \"project_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n      \"project_vendor_id\": \"<string>\",\n      \"type\": \"<string>\",\n      \"type_vendor_id\": \"<string>\",\n      \"type_id\": \"<string>\",\n      \"description\": \"<string>\",\n      \"status\": \"<string>\",\n      \"priority\": \"<string>\",\n      \"assigned_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n      \"assigned_user_vendor_id\": \"<string>\",\n      \"parent_ticket_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n      \"parent_ticket_vendor_id\": \"<string>\",\n      \"identifier\": \"<string>\"\n    }\n  ]\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("X-CONNECTION-ID", "<api-key>")
	req.Header.Add("X-API-KEY", "<api-key>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.leen.dev/v1/itsm/tickets/bulk")
  .header("X-CONNECTION-ID", "<api-key>")
  .header("X-API-KEY", "<api-key>")
  .header("Content-Type", "application/json")
  .body("{\n  \"tickets\": [\n    {\n      \"name\": \"<string>\",\n      \"project_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n      \"project_vendor_id\": \"<string>\",\n      \"type\": \"<string>\",\n      \"type_vendor_id\": \"<string>\",\n      \"type_id\": \"<string>\",\n      \"description\": \"<string>\",\n      \"status\": \"<string>\",\n      \"priority\": \"<string>\",\n      \"assigned_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n      \"assigned_user_vendor_id\": \"<string>\",\n      \"parent_ticket_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n      \"parent_ticket_vendor_id\": \"<string>\",\n      \"identifier\": \"<string>\"\n    }\n  ]\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.leen.dev/v1/itsm/tickets/bulk")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["X-CONNECTION-ID"] = '<api-key>'
request["X-API-KEY"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"tickets\": [\n    {\n      \"name\": \"<string>\",\n      \"project_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n      \"project_vendor_id\": \"<string>\",\n      \"type\": \"<string>\",\n      \"type_vendor_id\": \"<string>\",\n      \"type_id\": \"<string>\",\n      \"description\": \"<string>\",\n      \"status\": \"<string>\",\n      \"priority\": \"<string>\",\n      \"assigned_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n      \"assigned_user_vendor_id\": \"<string>\",\n      \"parent_ticket_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n      \"parent_ticket_vendor_id\": \"<string>\",\n      \"identifier\": \"<string>\"\n    }\n  ]\n}"

response = http.request(request)
puts response.read_body

{
  "job_id": "<string>"
}

{
  "type": "<string>",
  "code": "<string>",
  "message": "<string>",
  "detail": [
    {}
  ]
}

{
  "type": "<string>",
  "code": "<string>",
  "message": "<string>",
  "detail": [
    {}
  ]
}

Tickets

Bulk Create ITSM Tickets (Async)

Create multiple ITSM tickets asynchronously.

Creates an async job to process the bulk ticket creation and returns immediately with a job_id. Use GET /jobs/ to poll for job completion and results.

Request:

tickets: List of 1-50 ticket creation requests

Response (202 Accepted):

job_id: UUID to poll for job status and results

Job Status Polling:

Use GET /jobs/ to check status
Status flow: QUEUED → RUNNING → SUCCESS/FAILED
On SUCCESS: all tickets were created; no per-ticket result data is returned
On FAILED: job.failure_reason contains a JSON object with per-ticket breakdown:
- total/succeeded/failed counts
- results[]: per-ticket entries with success, error, request_index, identifier

This follows the vendor-first pattern:

Job creates tickets in the vendor system (e.g., JIRA) using bulk API
For each successful vendor creation, persists to local database

Performance: Returns immediately; processing happens asynchronously

POST

itsm

tickets

bulk

Bulk Create ITSM Tickets (Async)

curl --request POST \
  --url https://api.leen.dev/v1/itsm/tickets/bulk \
  --header 'Content-Type: application/json' \
  --header 'X-API-KEY: <api-key>' \
  --header 'X-CONNECTION-ID: <api-key>' \
  --data '
{
  "tickets": [
    {
      "name": "<string>",
      "project_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "project_vendor_id": "<string>",
      "type": "<string>",
      "type_vendor_id": "<string>",
      "type_id": "<string>",
      "description": "<string>",
      "status": "<string>",
      "priority": "<string>",
      "assigned_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "assigned_user_vendor_id": "<string>",
      "parent_ticket_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "parent_ticket_vendor_id": "<string>",
      "identifier": "<string>"
    }
  ]
}
'

import requests

url = "https://api.leen.dev/v1/itsm/tickets/bulk"

payload = { "tickets": [
        {
            "name": "<string>",
            "project_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
            "project_vendor_id": "<string>",
            "type": "<string>",
            "type_vendor_id": "<string>",
            "type_id": "<string>",
            "description": "<string>",
            "status": "<string>",
            "priority": "<string>",
            "assigned_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
            "assigned_user_vendor_id": "<string>",
            "parent_ticket_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
            "parent_ticket_vendor_id": "<string>",
            "identifier": "<string>"
        }
    ] }
headers = {
    "X-CONNECTION-ID": "<api-key>",
    "X-API-KEY": "<api-key>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {
    'X-CONNECTION-ID': '<api-key>',
    'X-API-KEY': '<api-key>',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    tickets: [
      {
        name: '<string>',
        project_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
        project_vendor_id: '<string>',
        type: '<string>',
        type_vendor_id: '<string>',
        type_id: '<string>',
        description: '<string>',
        status: '<string>',
        priority: '<string>',
        assigned_user_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
        assigned_user_vendor_id: '<string>',
        parent_ticket_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
        parent_ticket_vendor_id: '<string>',
        identifier: '<string>'
      }
    ]
  })
};

fetch('https://api.leen.dev/v1/itsm/tickets/bulk', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.leen.dev/v1/itsm/tickets/bulk",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'tickets' => [
        [
                'name' => '<string>',
                'project_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
                'project_vendor_id' => '<string>',
                'type' => '<string>',
                'type_vendor_id' => '<string>',
                'type_id' => '<string>',
                'description' => '<string>',
                'status' => '<string>',
                'priority' => '<string>',
                'assigned_user_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
                'assigned_user_vendor_id' => '<string>',
                'parent_ticket_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
                'parent_ticket_vendor_id' => '<string>',
                'identifier' => '<string>'
        ]
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "X-API-KEY: <api-key>",
    "X-CONNECTION-ID: <api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.leen.dev/v1/itsm/tickets/bulk"

	payload := strings.NewReader("{\n  \"tickets\": [\n    {\n      \"name\": \"<string>\",\n      \"project_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n      \"project_vendor_id\": \"<string>\",\n      \"type\": \"<string>\",\n      \"type_vendor_id\": \"<string>\",\n      \"type_id\": \"<string>\",\n      \"description\": \"<string>\",\n      \"status\": \"<string>\",\n      \"priority\": \"<string>\",\n      \"assigned_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n      \"assigned_user_vendor_id\": \"<string>\",\n      \"parent_ticket_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n      \"parent_ticket_vendor_id\": \"<string>\",\n      \"identifier\": \"<string>\"\n    }\n  ]\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("X-CONNECTION-ID", "<api-key>")
	req.Header.Add("X-API-KEY", "<api-key>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.leen.dev/v1/itsm/tickets/bulk")
  .header("X-CONNECTION-ID", "<api-key>")
  .header("X-API-KEY", "<api-key>")
  .header("Content-Type", "application/json")
  .body("{\n  \"tickets\": [\n    {\n      \"name\": \"<string>\",\n      \"project_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n      \"project_vendor_id\": \"<string>\",\n      \"type\": \"<string>\",\n      \"type_vendor_id\": \"<string>\",\n      \"type_id\": \"<string>\",\n      \"description\": \"<string>\",\n      \"status\": \"<string>\",\n      \"priority\": \"<string>\",\n      \"assigned_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n      \"assigned_user_vendor_id\": \"<string>\",\n      \"parent_ticket_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n      \"parent_ticket_vendor_id\": \"<string>\",\n      \"identifier\": \"<string>\"\n    }\n  ]\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.leen.dev/v1/itsm/tickets/bulk")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["X-CONNECTION-ID"] = '<api-key>'
request["X-API-KEY"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"tickets\": [\n    {\n      \"name\": \"<string>\",\n      \"project_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n      \"project_vendor_id\": \"<string>\",\n      \"type\": \"<string>\",\n      \"type_vendor_id\": \"<string>\",\n      \"type_id\": \"<string>\",\n      \"description\": \"<string>\",\n      \"status\": \"<string>\",\n      \"priority\": \"<string>\",\n      \"assigned_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n      \"assigned_user_vendor_id\": \"<string>\",\n      \"parent_ticket_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n      \"parent_ticket_vendor_id\": \"<string>\",\n      \"identifier\": \"<string>\"\n    }\n  ]\n}"

response = http.request(request)
puts response.read_body

{
  "job_id": "<string>"
}

{
  "type": "<string>",
  "code": "<string>",
  "message": "<string>",
  "detail": [
    {}
  ]
}

{
  "type": "<string>",
  "code": "<string>",
  "message": "<string>",
  "detail": [
    {}
  ]
}

Authorizations

X-CONNECTION-ID

string

header

required

X-API-KEY

string

header

required

Body

application/json

tickets

ITSM Ticket Create Request · object[]

required

List of tickets to create (1-50 items)

Required array length: 1 - 50 elements

Show child attributes

Response

Successful Response

Response model for job creation endpoints that return a job ID.

job_id

string

required

Job ID for tracking async operation status

Get ITSM Ticket by Identifier Bulk Create ITSM Tickets (Sync)

API Documentation

AppSec

EDR

VMS

CSPM

Identity Provider (IDP)

TPRM

GRC

ITSM

Entities

Configuration

Provisioning

Connectors

OnRamp

Enrichments

Outbound Jobs

Bulk Create ITSM Tickets (Async)

Authorizations

Body

Response