Bulk Update ITSM Tickets (Async)

curl --request POST \
  --url https://api.leen.dev/v1/itsm/tickets/bulk/update \
  --header 'Content-Type: application/json' \
  --header 'X-API-KEY: <api-key>' \
  --header 'X-CONNECTION-ID: <api-key>' \
  --data '
{
  "ticket_ids": [
    "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  ],
  "updates": {
    "status": "<string>",
    "priority": "<string>",
    "assigned_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "name": "<string>",
    "description": "<string>"
  }
}
'

import requests

url = "https://api.leen.dev/v1/itsm/tickets/bulk/update"

payload = {
    "ticket_ids": ["3c90c3cc-0d44-4b50-8888-8dd25736052a"],
    "updates": {
        "status": "<string>",
        "priority": "<string>",
        "assigned_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "name": "<string>",
        "description": "<string>"
    }
}
headers = {
    "X-CONNECTION-ID": "<api-key>",
    "X-API-KEY": "<api-key>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {
    'X-CONNECTION-ID': '<api-key>',
    'X-API-KEY': '<api-key>',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    ticket_ids: ['3c90c3cc-0d44-4b50-8888-8dd25736052a'],
    updates: {
      status: '<string>',
      priority: '<string>',
      assigned_user_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
      name: '<string>',
      description: '<string>'
    }
  })
};

fetch('https://api.leen.dev/v1/itsm/tickets/bulk/update', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.leen.dev/v1/itsm/tickets/bulk/update",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'ticket_ids' => [
        '3c90c3cc-0d44-4b50-8888-8dd25736052a'
    ],
    'updates' => [
        'status' => '<string>',
        'priority' => '<string>',
        'assigned_user_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
        'name' => '<string>',
        'description' => '<string>'
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "X-API-KEY: <api-key>",
    "X-CONNECTION-ID: <api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.leen.dev/v1/itsm/tickets/bulk/update"

	payload := strings.NewReader("{\n  \"ticket_ids\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"updates\": {\n    \"status\": \"<string>\",\n    \"priority\": \"<string>\",\n    \"assigned_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n    \"name\": \"<string>\",\n    \"description\": \"<string>\"\n  }\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("X-CONNECTION-ID", "<api-key>")
	req.Header.Add("X-API-KEY", "<api-key>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.leen.dev/v1/itsm/tickets/bulk/update")
  .header("X-CONNECTION-ID", "<api-key>")
  .header("X-API-KEY", "<api-key>")
  .header("Content-Type", "application/json")
  .body("{\n  \"ticket_ids\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"updates\": {\n    \"status\": \"<string>\",\n    \"priority\": \"<string>\",\n    \"assigned_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n    \"name\": \"<string>\",\n    \"description\": \"<string>\"\n  }\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.leen.dev/v1/itsm/tickets/bulk/update")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["X-CONNECTION-ID"] = '<api-key>'
request["X-API-KEY"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"ticket_ids\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"updates\": {\n    \"status\": \"<string>\",\n    \"priority\": \"<string>\",\n    \"assigned_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n    \"name\": \"<string>\",\n    \"description\": \"<string>\"\n  }\n}"

response = http.request(request)
puts response.read_body

{
  "job_id": "<string>"
}

{
  "type": "<string>",
  "code": "<string>",
  "message": "<string>",
  "detail": [
    {}
  ]
}

{
  "type": "<string>",
  "code": "<string>",
  "message": "<string>",
  "detail": [
    {}
  ]
}

Tickets

Bulk Update ITSM Tickets (Async)

Update multiple ITSM tickets asynchronously with the same field values.

Creates an async job to process the bulk ticket updates and returns immediately with a job_id. Use GET /jobs/ to poll for job completion and results.

Request:

ticket_ids: List of 1-50 ticket UUIDs to update
updates: Fields to update (same for all tickets)
- status, priority, assigned_user_id, name, description

Response (202 Accepted):

job_id: UUID to poll for job status and results

Job Status Polling:

Use GET /jobs/ to check status
Status flow: QUEUED → RUNNING → SUCCESS/FAILED
On SUCCESS: all tickets were updated; no per-ticket result data is returned
On FAILED: job.failure_reason contains a JSON object with per-ticket breakdown:
- total/succeeded/failed counts
- results[]: per-ticket entries with success, error, request_index, ticket_id

This follows the vendor-first pattern:

Job updates tickets in the vendor system (e.g., JIRA) using bulk APIs
- Status changes: Bulk transition API (single get_transitions call + bulk_transition_issues)
- Field updates: Bulk edit API (only for tickets that succeeded status transition)
Updates local database for successfully updated tickets

All update fields are optional. Only provided fields will be updated.

Performance: Returns immediately; processing happens asynchronously

POST

itsm

tickets

bulk

update

Bulk Update ITSM Tickets (Async)

curl --request POST \
  --url https://api.leen.dev/v1/itsm/tickets/bulk/update \
  --header 'Content-Type: application/json' \
  --header 'X-API-KEY: <api-key>' \
  --header 'X-CONNECTION-ID: <api-key>' \
  --data '
{
  "ticket_ids": [
    "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  ],
  "updates": {
    "status": "<string>",
    "priority": "<string>",
    "assigned_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "name": "<string>",
    "description": "<string>"
  }
}
'

import requests

url = "https://api.leen.dev/v1/itsm/tickets/bulk/update"

payload = {
    "ticket_ids": ["3c90c3cc-0d44-4b50-8888-8dd25736052a"],
    "updates": {
        "status": "<string>",
        "priority": "<string>",
        "assigned_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "name": "<string>",
        "description": "<string>"
    }
}
headers = {
    "X-CONNECTION-ID": "<api-key>",
    "X-API-KEY": "<api-key>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {
    'X-CONNECTION-ID': '<api-key>',
    'X-API-KEY': '<api-key>',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    ticket_ids: ['3c90c3cc-0d44-4b50-8888-8dd25736052a'],
    updates: {
      status: '<string>',
      priority: '<string>',
      assigned_user_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
      name: '<string>',
      description: '<string>'
    }
  })
};

fetch('https://api.leen.dev/v1/itsm/tickets/bulk/update', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.leen.dev/v1/itsm/tickets/bulk/update",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'ticket_ids' => [
        '3c90c3cc-0d44-4b50-8888-8dd25736052a'
    ],
    'updates' => [
        'status' => '<string>',
        'priority' => '<string>',
        'assigned_user_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
        'name' => '<string>',
        'description' => '<string>'
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "X-API-KEY: <api-key>",
    "X-CONNECTION-ID: <api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.leen.dev/v1/itsm/tickets/bulk/update"

	payload := strings.NewReader("{\n  \"ticket_ids\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"updates\": {\n    \"status\": \"<string>\",\n    \"priority\": \"<string>\",\n    \"assigned_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n    \"name\": \"<string>\",\n    \"description\": \"<string>\"\n  }\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("X-CONNECTION-ID", "<api-key>")
	req.Header.Add("X-API-KEY", "<api-key>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.leen.dev/v1/itsm/tickets/bulk/update")
  .header("X-CONNECTION-ID", "<api-key>")
  .header("X-API-KEY", "<api-key>")
  .header("Content-Type", "application/json")
  .body("{\n  \"ticket_ids\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"updates\": {\n    \"status\": \"<string>\",\n    \"priority\": \"<string>\",\n    \"assigned_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n    \"name\": \"<string>\",\n    \"description\": \"<string>\"\n  }\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.leen.dev/v1/itsm/tickets/bulk/update")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["X-CONNECTION-ID"] = '<api-key>'
request["X-API-KEY"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"ticket_ids\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"updates\": {\n    \"status\": \"<string>\",\n    \"priority\": \"<string>\",\n    \"assigned_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n    \"name\": \"<string>\",\n    \"description\": \"<string>\"\n  }\n}"

response = http.request(request)
puts response.read_body

{
  "job_id": "<string>"
}

{
  "type": "<string>",
  "code": "<string>",
  "message": "<string>",
  "detail": [
    {}
  ]
}

{
  "type": "<string>",
  "code": "<string>",
  "message": "<string>",
  "detail": [
    {}
  ]
}

Authorizations

X-CONNECTION-ID

string

header

required

X-API-KEY

string

header

required

Body

application/json

ticket_ids

string<uuid>[]

required

List of ticket IDs to update (1-50 items)

Required array length: 1 - 50 elements

updates

ITSM Ticket Update Request · object

required

Fields to update (same for all tickets)

Show child attributes

Response

Successful Response

Response model for job creation endpoints that return a job ID.

job_id

string

required

Job ID for tracking async operation status

Bulk Create ITSM Tickets (Sync)List ITSM Projects

API Documentation

AppSec

EDR

VMS

CSPM

Identity Provider (IDP)

TPRM

GRC

ITSM

Entities

Configuration

Provisioning

Connectors

OnRamp

Enrichments

Outbound Jobs

Bulk Update ITSM Tickets (Async)

Authorizations

Body

Response