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POST
/
itsm
/
tickets
/
bulk
/
update
Bulk Update ITSM Tickets (Async)
curl --request POST \
  --url https://api.leen.dev/v1/itsm/tickets/bulk/update \
  --header 'Content-Type: application/json' \
  --header 'X-API-KEY: <api-key>' \
  --header 'X-CONNECTION-ID: <api-key>' \
  --data '
{
  "ticket_ids": [
    "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  ],
  "updates": {
    "status": "<string>",
    "priority": "<string>",
    "assigned_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "name": "<string>",
    "description": "<string>"
  }
}
'
import requests

url = "https://api.leen.dev/v1/itsm/tickets/bulk/update"

payload = {
"ticket_ids": ["3c90c3cc-0d44-4b50-8888-8dd25736052a"],
"updates": {
"status": "<string>",
"priority": "<string>",
"assigned_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"name": "<string>",
"description": "<string>"
}
}
headers = {
"X-CONNECTION-ID": "<api-key>",
"X-API-KEY": "<api-key>",
"Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)
const options = {
method: 'POST',
headers: {
'X-CONNECTION-ID': '<api-key>',
'X-API-KEY': '<api-key>',
'Content-Type': 'application/json'
},
body: JSON.stringify({
ticket_ids: ['3c90c3cc-0d44-4b50-8888-8dd25736052a'],
updates: {
status: '<string>',
priority: '<string>',
assigned_user_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
name: '<string>',
description: '<string>'
}
})
};

fetch('https://api.leen.dev/v1/itsm/tickets/bulk/update', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));
<?php

$curl = curl_init();

curl_setopt_array($curl, [
CURLOPT_URL => "https://api.leen.dev/v1/itsm/tickets/bulk/update",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'ticket_ids' => [
'3c90c3cc-0d44-4b50-8888-8dd25736052a'
],
'updates' => [
'status' => '<string>',
'priority' => '<string>',
'assigned_user_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'name' => '<string>',
'description' => '<string>'
]
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json",
"X-API-KEY: <api-key>",
"X-CONNECTION-ID: <api-key>"
],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}
package main

import (
"fmt"
"strings"
"net/http"
"io"
)

func main() {

url := "https://api.leen.dev/v1/itsm/tickets/bulk/update"

payload := strings.NewReader("{\n \"ticket_ids\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"updates\": {\n \"status\": \"<string>\",\n \"priority\": \"<string>\",\n \"assigned_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"name\": \"<string>\",\n \"description\": \"<string>\"\n }\n}")

req, _ := http.NewRequest("POST", url, payload)

req.Header.Add("X-CONNECTION-ID", "<api-key>")
req.Header.Add("X-API-KEY", "<api-key>")
req.Header.Add("Content-Type", "application/json")

res, _ := http.DefaultClient.Do(req)

defer res.Body.Close()
body, _ := io.ReadAll(res.Body)

fmt.Println(string(body))

}
HttpResponse<String> response = Unirest.post("https://api.leen.dev/v1/itsm/tickets/bulk/update")
.header("X-CONNECTION-ID", "<api-key>")
.header("X-API-KEY", "<api-key>")
.header("Content-Type", "application/json")
.body("{\n \"ticket_ids\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"updates\": {\n \"status\": \"<string>\",\n \"priority\": \"<string>\",\n \"assigned_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"name\": \"<string>\",\n \"description\": \"<string>\"\n }\n}")
.asString();
require 'uri'
require 'net/http'

url = URI("https://api.leen.dev/v1/itsm/tickets/bulk/update")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["X-CONNECTION-ID"] = '<api-key>'
request["X-API-KEY"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"ticket_ids\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"updates\": {\n \"status\": \"<string>\",\n \"priority\": \"<string>\",\n \"assigned_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"name\": \"<string>\",\n \"description\": \"<string>\"\n }\n}"

response = http.request(request)
puts response.read_body
{
  "job_id": "<string>"
}
{
"type": "<string>",
"code": "<string>",
"message": "<string>",
"detail": [
{}
]
}
{
"type": "<string>",
"code": "<string>",
"message": "<string>",
"detail": [
{}
]
}

Authorizations

X-CONNECTION-ID
string
header
required
X-API-KEY
string
header
required

Body

application/json
ticket_ids
string<uuid>[]
required

List of ticket IDs to update (1-50 items)

Required array length: 1 - 50 elements
updates
ITSM Ticket Update Request · object
required

Fields to update (same for all tickets)

Response

Successful Response

Response model for job creation endpoints that return a job ID.

job_id
string
required

Job ID for tracking async operation status