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GET
Get ITSM Ticket by Identifier

Authorizations

X-CONNECTION-ID
string
header
required
X-API-KEY
string
header
required

Path Parameters

identifier
string
required

Response

Successful Response

id
string<uuid>
required

Leen's UUID for the Ticket

name
string
required

Name of the Ticket

status
string
required

Status of the Ticket

vendor_attributes
ITSM Ticket Vendor Attributes · object
required

Vendor-specific attributes of the Ticket

active
boolean | null

Whether the Ticket is active

type
string | null

Type of the Ticket (e.g., Epic, Story, Task, Bug)

type_id
string | null

Vendor-specific type ID (e.g., Jira issue type ID)

parent_ticket_id
string<uuid> | null

Parent Ticket ID (for sub-tasks)

description
string | null

Description of the Ticket

ticket_created_at
string<date-time> | null

Creation time of the Ticket in the vendor system

due_date
string<date-time> | null

Due date of the Ticket

closed_at
string<date-time> | null

Closing time of the Ticket

assigned_user_id
string<uuid> | null

User ID assigned to the Ticket

created_by_user_id
string<uuid> | null

User ID who created the Ticket

status_updated_at
string<date-time> | null

Last status update time

project_id
string<uuid> | null

Project ID the Ticket belongs to

tags
string[] | null

Tags associated with the Ticket

priority
string | null

Priority of the Ticket

url
string | null

URL of the Ticket

identifier
string | null

User-provided tracking identifier for the Ticket