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GET
List ITSM Tickets

Authorizations

X-API-KEY
string
header
required
X-CONNECTION-ID
string
header
required

Query Parameters

statusUpdatedSince
string<date-time> | null

Filter tickets updated since a specific time

projectId
string<uuid> | null

Filter tickets by project ID

assignedUserId
string<uuid> | null

Filter tickets by assigned user ID

createdByUserId
string<uuid> | null

Filter tickets by created by user ID

priority
string | null

Filter tickets by priority

status
string | null

Filter tickets by status

type
string | null

Filter tickets by type

active
boolean | null

Filter active tickets

identifier
string | null

Filter tickets by identifier (exact match)

tags
string | null

Filter tickets by tags (comma-separated, AND match — tickets must contain all specified tags)

jiraStandardIssueTypes
boolean | null

Filter to JIRA standard (non-subtask) issue types only. JIRA connections only.

excludeType
string | null

Exclude tickets of these types (comma-separated, e.g., 'Epic,Sub-task')

sort
string | null

Sort field and direction (e.g., 'created_at:desc', 'updated_at:asc'). Supported: updated_at, status_updated_at, ticket_created_at (or created_at as alias)

updatedSince
string<date-time> | null

Only records whose updated_at is at or after this time. Leen bumps updated_at whenever any field on a record changes, so this is the filter for an incremental sync: it returns records that are new and records that changed, and nothing that has stood still. Example: 2021-01-01T00:00:00+00:00.

Example:

"2021-01-01T00:00:00+00:00"

cursor
string | null

Opaque position of the next page, taken from the previous response. Ignore its contents; it encodes where the walk had reached.

limit
integer
default:100

How many records to return per page. The walk is the same either way; a larger page means fewer round trips and more memory per response.

Required range: 1 <= x <= 500

Response

Successful Response

items
ITSM Ticket · object[]
required

The records on this page.

next_cursor
string | null

Opaque position of the next page. Pass it back as cursor to continue; null when this is the last page.

previous_cursor
string | null

Opaque position of the previous page, for walking backwards. Null on the first page.