Skip to main content
GET
List ITSM Tickets

Authorizations

X-CONNECTION-ID
string
header
required
X-API-KEY
string
header
required

Query Parameters

statusUpdatedSince
string<date-time> | null

Filter tickets updated since a specific time

projectId
string<uuid> | null

Filter tickets by project ID

assignedUserId
string<uuid> | null

Filter tickets by assigned user ID

createdByUserId
string<uuid> | null

Filter tickets by created by user ID

priority
string | null

Filter tickets by priority

status
string | null

Filter tickets by status

type
string | null

Filter tickets by type

active
boolean | null

Filter active tickets

identifier
string | null

Filter tickets by identifier (exact match)

tags
string | null

Filter tickets by tags (comma-separated, AND match — tickets must contain all specified tags)

jiraStandardIssueTypes
boolean | null

Filter to JIRA standard (non-subtask) issue types only. JIRA connections only.

excludeType
string | null

Exclude tickets of these types (comma-separated, e.g., 'Epic,Sub-task')

sort
string | null

Sort field and direction (e.g., 'created_at:desc', 'updated_at:asc'). Supported: updated_at, status_updated_at, ticket_created_at (or created_at as alias)

updatedSince
string<date-time> | null

Datetime filter, only return items updated since this datetime. Example format: 2021-01-01T00:00:00+00:00

Example:

"2021-01-01T00:00:00+00:00"

cursor
string | null

Skip token to continue from the last item in the previous page

limit
integer
default:100

Limit size (page size)

Required range: x >= 0

Response

Successful Response

items
ITSM Ticket · object[]
required

List of items returned in the response

next_cursor
string | null

Skip token to continue from the last item in the previous page

previous_cursor
string | null

Skip token to continue from the first item in the previous page